Contact Us
- Prepaid. Customer service. 1.888.294.68048AM-7PM ET (Mon – Sat)8AM-5PM ET (Sun)
- Mailing Address. Payment address.
- Website issues. Verizon Wireless Internet OperationsOne Verizon WayBasking Ridge, NJ 07920.
- Bankruptcy. Verizon Wireless Bankruptcy Administration500 Technology DriveSuite 550Weldon Spring, MO 63304.
How do I get a human at Verizon customer service?
You can contact a customer service representative at 1-877-596-7577.
What is the Verizon number 611?
Verizon Customer Service
Pound codes and star codes are numbers you can call from your Verizon mobile phone to help manage your Verizon wireless account.
# Codes and * Codes.
| Code to call: | Use when you need to: |
|---|---|
| #UPG (#874) | Check your upgrade information |
| #832 | Place a test call |
| *611 | Call Verizon Customer Service |
Does Verizon have 24/7 customer service?
Yes. Verizon Premium Technical Support is available 24 hours a day, seven days a week, 365 days a year. Call anytime you need technical assistance, even in the middle of the night or on a holiday. We’re always here, waiting to help you.
How do you speak with a live person at Verizon?
Re: HOW DO I TALK TO A REAL PERSON? To reach an agent more easily during business hours, call customer service at 1-800-922-0204 from a landline or *611 from your phone and select option 4 and say agent.
How do you talk to a live person?
Messaging with Support
- Log into the Conversational Cloud.
- Expand the Connection Area by clicking the three 3 vertical dots on the right of the browser.
- Click on the message icon to contact LivePerson.
- Start messaging.
What phone number is 800 837 4966?
1-800-VERIZON
The new number, 1-800-VERIZON (1-800-837-4966), replaces more than 100 toll-free numbers used in the past by Verizon wireline customers.
What is a 411 call Verizon?
411 Search is directory assistance with automatic call completion. An operator will assist you when you request: Phone numbers. Addresses. Information for almost any place of interest, like restaurants, movies or the nearest florist.
What does 228 do for Verizon?
Re: What is the purpose of *228 and when do you use it? It is used to initially program the device opt 1, and it can be used to update the PRL list (cell tower addresses) on the device.
What happens if you dial 611?
If you receive a phone call beginning with what appears to be area code 611 it is a spam call. Any phone number such as 611-xxx-xxx does not exist. 611 is officially used to contact telephone repair service for land-line phones and the customer service departments for many wireless carriers.
Does Verizon have good customer service?
Verizon Wireless customer service performance
Compared to other companies in the broader telecommunications industry, Verizon ranks among the best for customer service. In second place, it easily beats Comcast customer service (in tenth) and DIRECTV customer service (in fourth).
Does Verizon charge for customer service?
Customer Service – You can pay your bill over the phone through Customer Service, but you will be charged an Agent Assist Fee of $10.
Why can’t I get through to Verizon?
There are many reasons a call might not go through. Usually this comes down to the strength of Verizon’s network coverage at your location, network outages or disruptions, issues with your account status, device settings on your phone, or a problem with the receiving end of the call.
How do you talk to customer service?
Maintaining a consistent tone
- Think of tone on a spectrum. Take the examples above: “Anything else?” and “What else can I help you with?”
- Use positive language.
- Be brief but not brusque.
- Reply in a timely manner.
- Always use your customer’s name.
- Talk their talk.
- Be careful with jokes.
- Create a support style guide.
How do you get straight to a person on the phone?
Dial “0”. Most of the time, pressing “0” will take you to a person. If it doesn’t, press it multiple times. For many systems, pressing it twenty times will do the trick.
How can I talk to a call center customer?
Here are some best practices you can use when speaking with customers while working at a call center:
- Answer promptly.
- Avoid chewing sounds.
- Introduce your company and yourself.
- Follow any necessary scripts.
- Ask for identifying information.
- Keep private information secure.
- Define the issue.
- Enunciate.
What happens when you dial 411?
What is the 411 service? The 411 service allows you to obtain the addresses and phone numbers of individuals and businesses entered in the phone directory at all times. This number also offers you information on the weather, movie show-times, or road maps.
Is 411 still available?
A company spokesman said, “As other search engines have become more widely used in recent years, we are ending support for wireless 411 on Nov. 1. The 411 service will remain available at a pay-per-use rate via landline.”
Does Verizon have free 411?
Actually Verizon Wireless does charge $1.99 for each users 411 calls on their bill. The outsourced company providing the service charges Verizon Wireless $0.49 per use.
What is * 86 on my cell phone?
Access voicemail from your phone’s dial pad
Dial *86.
What number do you call to update Verizon towers?
If you have any issues updating your phone, you can contact Verizon’s customer service by calling (800)-922-0204, or by dialing *611 from your mobile phone.
