What Are The Different Tiers Of Support?
The Tiered Support Structure Tier 0: Typically an automated self-service capability. Tier 1: The front-line support team. Tier 2: The back-line support team to intercept and handle any escalations. Tier 3: Typically technical and application support teams. What is Level 1 Level 2 and Level 3 support? Level 1 involves […]
